What Happens Once My Order is Placed?
Once you have shopped the Tool King site and have
completed the check-out process, you will be informed on the progress
of your order and will be sent emails confirming the following
processes:
- Order Acknowledgement
After your order has been received you will get an email that acknowledged you have placed an order with Tool King.
- Order Confirmed
Once your order has been acknowledged, and it is confirmed in our
inventory system that the item that you ordered is in-stock, you will
receive an email that confirms that we can place your order. This process can take 2-4 business days.
- Order in Progress
Once your
order has been confirmed it will then be packaged and sent to our
shipping department. You will get an email letting you know that your
product has successfully made it to be shipped.
- Order Shipped
Once your order is shipped you will receive an email with the tracking information of the package and its expected arrival date. You can check that status of your package at anytime on within your account on ToolKing.com.
Note: If you do not receive these emails confirming that your order has successfully made it to be shipped, one of our sales representatives will contact you and let you know what issues we are having. Chances are that the product you have ordered is not in-stock. If this is the issue, we will make sure that you are first in line to receive this product once we have it in our inventory system again. If you have any questions about your order please feel free to Contact Us.
After You Have Received Your Order
After you have received your order you have 30 days to return the item if you are not satisfied with your purchase.
Please Note: After 30 days, purchases made from Tool King are no longer covered by our Return Policy.