Shipping policy

Shipping Policy

At ToolKing, we are committed to delivering your orders quickly, securely, and transparently. Please review our shipping policy below for full details.

Order Processing

Orders are typically processed within 1–2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

Please note that processing times may vary during peak seasons, promotions, or due to inventory availability.

Shipping Methods

We ship using major carriers, including UPS, FedEx, USPS, and LTL freight carriers for large or oversized items. Shipping methods are selected based on product size, weight, and destination.

Delivery Estimates

Estimated delivery dates shown at checkout are provided by the shipping carriers and are not guaranteed unless specifically stated.

ToolKing is not responsible for delays caused by:

  • Weather conditions
  • Carrier delays
  • Natural disasters
  • Incorrect shipping addresses
  • Lost or stolen packages after delivery
  • Other circumstances beyond our control

Freight Shipments

Large or heavy items may ship via freight carrier. Customers are responsible for:

  • Inspecting shipments upon delivery
  • Noting any visible damage on the delivery receipt before signing
  • Reporting concealed damage within 48 hours of delivery

Failure to report freight damage within the required timeframe may affect claim eligibility.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Orders returned due to incorrect or undeliverable addresses may be subject to additional shipping charges.

Signature Requirements

Certain high-value orders may require an adult signature upon delivery for security purposes.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, ToolKing is not responsible for lost or stolen packages. Customers should contact the carrier directly and file a claim if necessary.

Order Tracking

Tracking information will be provided via email once the order ships. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Shipping Damage

If your package arrives damaged, please retain all packaging materials and contact us immediately with photos of the damage and packaging so we can assist with the claim process.

Refused Shipments

Refused shipments or undeliverable packages may be subject to outbound and return shipping charges, as well as applicable restocking fees.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer service team through our Contact Page .